FAQ
How do I book an appointment?
You can book online through our website, or feel free to message us on Instagram, Facebook, or by text for assistance.
What is your cancellation or rescheduling policy?
We kindly ask for at least 24–48 hours’ notice to cancel or reschedule your appointment.
Do you accept walk-ins?
We are primarily by appointment to ensure a personalized experience, but feel free to reach out for last-minute availability.
How early should I arrive?
Please arrive 5–10 minutes early to check in, relax, and complete any necessary forms.
What if I’m running late?
Please call or message us as soon as possible. Depending on how late you are, we may need to adjust or reschedule your service.
Can I bring my child or a guest?
To maintain a calm and focused environment, we kindly ask that only those receiving services come to the appointment unless prior arrangements are made.
What forms of payment do you accept?
We accept cash, credit/debit cards, and mobile payments. Gratuity is always appreciated and can be given via cash or electronically.
Is your space ADA accessible?
Yes! If you require stair-free access, please call ahead and we’ll guide you to our ADA-compliant entrance.
How should I prepare for a facial or skin treatment?
Come with a clean face, if possible. Avoid exfoliating or using retinol 48 hours prior, and let us know about any skin sensitivities or allergies beforehand
How often should I get facials or skin treatments?
We typically recommend facials every 4–6 weeks, but this can vary depending on your skin goals. We’ll create a personalized treatment plan just for you.
How should I prepare for extensions?
Arrive with clean, dry hair and no product buildup. We’ll walk through your extension method, maintenance, and at-home care during your consultation or install appointment
How do I maintain my extensions?
Maintenance varies by method but typically includes a move-up every 6–8 weeks. You’ll receive a full care guide and product recommendations during your service.
Should I wash my hair before my appointment?
For all hair services, it’s best if your hair is dry detangled and clean.
How often should I come in for hair maintenance?
It depends on your service! We’ll go over your custom maintenance plan during your appointment, including toning, trims, or rebooking timelines.
How should I prepare for a nail appointment?
Please arrive with bare nails if possible, especially if you are changing systems (e.g., switching from acrylic to gel). Let us know in advance if you need removal of previous product.
How long do nail services last?
Most manicures last 1–2 weeks, and gel or structured manicures can last up to 3+ weeks with proper care. We’ll recommend a rebook schedule based on your nail health and lifestyle.